Testimonials

Testimonials from HELP Participants at Hospitals across the United States and around the World:

There are over 64 HELP sites located in at least 5 countries.

"The positive feedback from patients and staff is so powerful, that convinces our administrators and anyone else who might have doubted it. In fact, nurses on other floors are asking, 'why can't we get HELP on OUR floor?'"- Physician

"HELP is very humane and wonderful. People need these services." - Patient

"We just got a letter from a patient's family complimenting the program, just saying how exceptional it was and the fact that their mother stayed both physically and mentally active." - Nurse Specialist

"We have one lady who was 94-years old, who came in with heart failure-end stage cardiomyopathy. I believe and she believes and the family believes that if it wasn't for HELP, she would have been more debilitated when she left the hospital." - Nurse Specialist

"The Patients said that the HELP Program was the best part about their stay" - Elder Life Coordinator

"We found the program to be an excellent program. It was comforting to have HELP volunteers and staff come in and talk to us about the patient's diet and other concerns. You caring made us feel better." - Family Member of a Patient

"The patients have been very complimentary, especially of the Elder Life Nurse. And they like the volunteers as well. They feel like the volunteers have time to spend with them and seem very interested in what they're doing and that kind of thing. So we've gotten very positive feedback about the program." - Geriatric Clinical Nurse

"I haven't heard anything negative and I've certainly heard more from the patients' family members being so delighted. So they're very pleased. And some are upset that they can't be in the program if they're not going to stay longer." - Elder Life Coordinator

"Volunteers did a wonderful job keeping my mother in good physical and emotional condition during her stay." - Family Member of a patient

"I really think it's a wonderful program. And you know, when you're around on the floor and patients see you, it's like, 'There's my friend. She knows me.' And they really feel very connected to you. And I think it's an invaluable program. I really do." - Nurse Specialist

"Satisfaction Surveys of patients and their families in HELP indicate that it was very helpful, and 'It was the best hospitalization they've had,' and family members felt it was really helpful to their loved one to have somebody there when they weren't there and those kinds of things." - Nurse Specialist

"Probably the biggest thing that I can tell right now is that it's a comprehensive approach to the way that patients are being managed. Currently, people would like to think that they're doing this, but they're not." -- Nurse Specialist

"I think that one of the things that we are lucky and fortunate about here is that the care that we provide through HELP is in line with the mission that the hospital has for providing care. And we've been able to talk to people who have agreed that it's an important program, feel like working with the elderly population is increasingly important, and want to keep the program on and want to improve the care of elderly patients. And we're sort of the first real program to do that here." - Elder Life Coordinator

"Before we began the HELP program, I would screen patients coming into the Emergency Department to determine if they were at risk for delirium, and follow them very much on the periphery, to see if they did, in fact, develop delirium. But I didn't intervene at all because I couldn't and what HELP does is, by implementing a program, it gives us inherent permission to work with the patients. And so we look at it as a foot in the door, if you will. We were interested in doing something like this before, but by having a formal program, we thought that it would be more accepted by our institution." - Nurse Specialist

"This is the best thing at this hospital; the walker brought to me got me up on my feet again." - Patient

"It's not as if the basic care that we've been providing isn't excellent, but HELP is bringing us beyond excellence." - Director of Nursing

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		Testimonials from HELP Participants at Hospitals across the United States and around the World: There are over 64 HELP sites located in at least 5 countries. "The positive feedback from patients and staff is so powerful, that convinces our administrators and anyone else who might have doubted it. In fact, nurses on other floors are asking, 'why can't we get HELP on OUR floor?'"- Physician § "HELP is very humane and wonderful. People need these services." - Patient § "We just got a letter from a patient's family complimenting the program, just saying how exceptional it was and the fact that their mother stayed both physically and mentally active." - Nurse Specialist § "We have one lady who was 94-years old, who came in with heart failure-end stage cardiomyopathy. I believe and she believes and the family believes that if it wasn't for HELP, she would have been more debilitated when she left the hospital." - Nurse Specialist § "The Patients said that the HELP Program was the best part about their stay" - Elder Life Coordinator § "We found the program to be an excellent program. It was comforting to have HELP volunteers and staff come in and talk to us about the patient's diet and other concerns. You caring made us feel better." - Family Member of a Patient § "The patients have been very complimentary, especially of the Elder Life Nurse. And they like the volunteers as well. They feel like the volunteers have time to spend with them and seem very interested in what they're doing and that kind of thing. So we've gotten very positive feedback about the program." - Geriatric Clinical Nurse § "I haven't heard anything negative and I've certainly heard more from the patients' family members being so delighted. So they're very pleased. And some are upset that they can't be in the program if they're not going to stay longer." - Elder Life Coordinator § "Volunteers did a wonderful job keeping my mother in good physical and emotional condition during her stay." - Family Member of a patient § "I really think it's a wonderful program. And you know, when you're around on the floor and patients see you, it's like, 'There's my friend. She knows me.' And they really feel very connected to you. And I think it's an invaluable program. I really do." - Nurse Specialist § "Satisfaction Surveys of patients and their families in HELP indicate that it was very helpful, and 'It was the best hospitalization they've had,' and family members felt it was really helpful to their loved one to have somebody there when they weren't there and those kinds of things." - Nurse Specialist § "Probably the biggest thing that I can tell right now is that it's a comprehensive approach to the way that patients are being managed. Currently, people would like to think that they're doing this, but they're not." -- Nurse Specialist § "I think that one of the things that we are lucky and fortunate about here is that the care that we provide through HELP is in line with the mission that the hospital has for providing care. And we've been able to talk to people who have agreed that it's an important program, feel like working with the elderly population is increasingly important, and want to keep the program on and want to improve the care of elderly patients. And we're sort of the first real program to do that here." - Elder Life Coordinator § "Before we began the HELP program, I would screen patients coming into the Emergency Department to determine if they were at risk for delirium, and follow them very much on the periphery, to see if they did, in fact, develop delirium. But I didn't intervene at all because I couldn't and what HELP does is, by implementing a program, it gives us inherent permission to work with the patients. And so we look at it as a foot in the door, if you will. We were interested in doing something like this before, but by having a formal program, we thought that it would be more accepted by our institution." - Nurse Specialist § "This is the best thing at this hospital; the walker brought to me got me up on my feet again." - Patient § "It's not as if the basic care that we've been providing isn't excellent, but HELP is bringing us beyond excellence." - Director of Nursing